Eye Emergencies: What Counts as Urgent and Where to Go in Calgary SE
- Dr. Justin Jensen, OD

- Jun 4
- 4 min read
Eye emergencies can happen when you least expect them. It could be a stray hockey puck, a splash of cleaning solution, a sudden shower of floaters, or waking up with dramatically blurred vision.
In these situations, many people aren't sure whether they should call their optometrist, head to the emergency room, or wait to see if things improve on their own. Lots of people also don't realize that they can skip the wait at their closest emergency room and head straight to their local optometrist to get help with many urgent eye issues.
When it comes to your vision, waiting can sometimes be the difference between a simple treatment and permanent vision loss.
Here's what Calgary residents need to know about recognizing eye emergencies, what to do first, and where to seek care.

What Qualifies as an Eye Emergency?
Not every red or irritated eye is an emergency, but certain symptoms should always be taken seriously. Seek urgent eye care if you experience:
Sudden Vision Loss
Any sudden decrease in vision, whether partial or complete, should be considered an emergency.
This includes:
Sudden blurry vision
Missing areas in your vision
Vision appearing dark or shadowed
Loss of vision in one eye
Vision loss can be caused by several serious conditions, including retinal problems, vascular issues, or acute glaucoma.
Flashes of Light and New Floaters
Occasional floaters can be normal, especially as we age.
However, you should seek immediate assessment if you notice:
A sudden increase in floaters
Flashes of light
A curtain or shadow moving across your vision
These symptoms may indicate a retinal tear or retinal detachment. Retinal detachments require prompt treatment and can lead to permanent vision loss if left untreated.
Chemical Splashes
Chemical injuries are true eye emergencies. Household cleaners, bleach, pool chemicals, industrial products, and even some cosmetics can damage the surface of the eye within minutes.
If a chemical gets into your eye:
Immediately begin flushing the eye with clean water.
Continue rinsing for at least 15–20 minutes.
Seek emergency eye care right away.
Do not wait to see if the irritation improves.
Foreign Objects in the Eye
Dust, metal shavings, wood fragments, and other debris can become lodged in the eye.
Common symptoms include:
Sharp pain
Excessive tearing
Light sensitivity
The feeling that something is stuck in your eye
While some superficial particles can be removed safely by an eye care professional, embedded objects require urgent assessment.
Eye Trauma
Any injury involving:
Sports equipment
Tools
Falls
Vehicle accidents
Fists or blunt impacts
should be evaluated promptly.
Even if the eye appears normal on the outside, internal damage can occur.
Severe Eye Pain
Mild irritation is common with allergies and dry eye. Severe pain is not.
Eye pain accompanied by:
Blurred vision
Redness
Nausea
Headache
Light sensitivity
may indicate a more serious condition requiring urgent care.
What Should You Do First?
Knowing what to do immediately after an eye injury or sudden symptom can help protect your vision.
Do:

Call an optometrist immediately
Seek same-day care whenever possible
Flush chemical exposures with water immediately
Protect the eye from further injury
Bring a list of medications if relevant
Don't:
Rub your eye
Attempt to remove embedded objects
Apply pressure to an injured eye
Use someone else's eye drops
Wait several days to see if symptoms improve
One of the biggest mistakes people make is assuming symptoms will resolve on their own. When vision changes suddenly, prompt assessment is always the safest choice.
Why Time Matters
Many eye emergencies are highly time-sensitive.
Retinal Detachment
A retinal detachment occurs when the retina separates from the back of the eye.
Common warning signs include:
Flashes
Floaters
A dark curtain or shadow
Sudden vision loss
The sooner treatment occurs, the greater the likelihood of preserving vision.
Corneal Injuries
Scratches and foreign bodies can quickly become infected if not treated properly. Early intervention often leads to faster healing and fewer complications.
Acute Glaucoma
A sudden increase in eye pressure can damage the optic nerve.
Symptoms may include:
Severe eye pain
Headache
Nausea
Halos around lights
Blurred vision
This condition requires immediate medical attention.
Should You Call Your Optometrist or Go to the Emergency Room?
This is one of the most common question patients ask.
Contact Your Optometrist First For:
Flashes and floaters
Foreign body sensation
Eye infections
Red eyes
Sudden blurry vision
Eye Pain
Corneal scratches
Contact lens complications
Sudden vision loss
Go Directly to the Emergency Room For:
Significant eye trauma
Chemical burns after flushing
Deep cuts around the eye
Eye injuries involving high-speed projectiles
Situations where your optometrist is unavailable and symptoms are severe
If you're unsure, call your optometrist first. They can often help determine the most appropriate next step.
Emergency Eye Exams at Eye Live

At Eye Live, powered by Eyes 360, we understand that eye emergencies don't happen on a schedule. That's why we offer emergency eye exams during regular business hours whenever possible.
Our team can assess many urgent eye concerns, including:
Flashes and floaters
Eye infections
Foreign bodies
Sudden vision changes
Eye injuries
Contact lens complications
If a condition requires specialist or hospital care, we can help coordinate the appropriate referral.
Our goal is to ensure patients receive the right care as quickly as possible. If you are having concerns, don't wait and give us a call right away! We may have emergency spots available that are not listed when you book an eye exam online.
Frequently Asked Questions
Is a red eye always an emergency?
Not necessarily. Many red eyes are caused by allergies, dryness, or minor irritation. However, redness accompanied by pain, light sensitivity, or vision changes should be assessed promptly.
Are flashes and floaters always serious?
Not always, but new flashes, a sudden increase in floaters, or a shadow in your vision should always be evaluated urgently.
What should I do if I get a chemical in my eye?
Immediately flush the eye with clean water for at least 15–20 minutes and seek emergency care.
Tags: eye emergency, urgent care, eye injury, Calgary SE, Auburn Bay
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